ChaceTech was put in touch with Batchelor Law Group by their previous IT company, which was closing their business. ChaceTech had volunteered to assist with the migration of this company’s clients to whichever new IT company they had chosen, a fact that impressed Batchelor Law Group’s staff.

“We were doing some interviewing to figure out how we were going to transition to a new group, and ChaceTech had actually volunteered to step in and help the company transition all their clients over to the next company,” says Charles Batchelor. “It spoke volumes as to who the people at ChaceTech are, and that was the type of people I wanted to work with.”

However, Batchelor Law Group wasn’t just migrating from one IT company to another. They were also in the process of moving to a new office, adding extra work for ChaceTech in the process.

“We relocated from our old office to our current location, and so, for ChaceTech, not only were they juggling adding us as a client, but also relocating us and getting us set up at our new location,” says Charles. “It was absolutely pain-free.”

ChaceTech made sure to carefully plan and execute the migration. Their team worked ahead of time, before Batchelor Law Group’s staff moved in, to ensure all aspects of the new environment were ready for them on day one at the new location.

“They came in on the weekends, and we did not have to touch a thing,” says Charles. “We came in on a Monday, and the computers were all set up and worked great. ChaceTech executes like Navy SEALs, it’s been a pleasure.”

Ever since moving into their new office, Batchelor Law Group’s staff has enjoyed responsive IT support from ChaceTech whenever they need it. No matter what question they need an answer for, or a problem that needs solving, they know they’ll get a quick response from ChaceTech.

“The helpdesk function is pretty spectacular, you send in an email with your problem and there’s a response within minutes,” says Charles. “I’ve not had any performance issues, particularly in terms of not getting a request completed,” says Charles.

That’s not all — although ChaceTech continues to meet every expectation laid out in the contract they arranged with Batchelor Law Group, they even go beyond that to help however they can. For example, when Batchelor Law Group had a staff member leave the firm, ChaceTech has been very helpful in managing the turnover.

Throughout their time working together, and especially during the pandemic, Batchelor Law Group has come to rely on ChaceTech as a real partner. They know they can rely on them to help when they need it. No matter what IT-related request the staff at Batchelor Law Group has, they know they can rely on ChaceTech to assist.

“The contractual work- they do a fantastic job; special requests- they do a wonderful job,” says Charles. “I would recommend these guys to anybody.”