Business Desktop Support in Houston
Your business relies on technology to stay connected and operable. But inevitably, things can go wrong. When your computer isn’t working or an application isn’t doing what it’s supposed to, you need fast, accurate and complete resolution.
Desktop support in Houston keeps your computers, devices and applications operating at peak performance levels. These help-desk services provide rapid responses to pressing technology needs, getting your employees and users back in action quickly.
In most cases, our talented technicians can resolve your issues remotely by logging on to computers and servers. On-site support is also available as needed.
What Is Included in Desktop Support?
Desktop support provides many services to support your business, including:
- Application Support. From commonly used applications like Microsoft Word and Excel to specialized software, your business has many tools to help. Remote desktop support can quickly address application errors and provide learning support for users
- Update Management. Your software and hardware need to be updated regularly. With remote desktop support, your updates are automated. Help-desk staff can assist with new features and help staff navigate updated apps
- Performance Tuning. Are your teams using the software and hardware to their fullest? Let our experienced desktop support teams fine-tune your hardware and software, optimize processes and help users get the most out of their technology
- Virus Removal and Monitoring. Phishing, spam, malware and ransomware threats are multiplying every day. Protect your users and systems with automated anti-spam, anti-phishing and anti-malware solutions. If a computer is infected, our teams can fix the issue quickly
Why Outsource Desktop Support
Remote desktop support gives your business several essential benefits, including:
- Rapid Response Times. Our automated ticketing solution ensures that your company’s help requests are tracked, recorded and prioritized. Whether by email or phone, your employees can contact us at the first signs of trouble and get a fast response. Our customer service professionals are experts on the technologies you use every day, and treat every user with respect and patience, ensuring the problem is fully resolved
- Cost Reductions. Idle time is money wasted. Employees can’t do their work. Customers can’t reach you. Websites may be down. With outsourced desktop support services, you’ll save time and money, ensuring employees are more productive and uptime is high for your systems. Our help-desk services are billed monthly at a predictable and competitive rate
- Refocus on Strategic Work. When your internal IT department is stretched too thin, they cannot always focus on what’s most important With an outsourced help desk, you can prioritize the work of your internal staff members on the most sensitive, crucial and strategic projects without getting bogged down and interrupted by standard hardware and software issues
- Professional Expertise. Our teams know your technology and the common problems that can affect computers and software applications. Let our teams help solve pressing technology issues and help users best use their software tools to enhance your business
ChaceTech offers desktop support services for Houston businesses of all sizes and in all industries. Contact us today to learn more.